Return & Refund Policy

Effective Date: May 25, 2025

At Fantopix.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.

1. Return Eligibility

  • Returns are accepted within 14 days from the date you receive your order.

  • Items must be unused, in the same condition as received, and in the original packaging.

  • Certain products such as personalized items, perishable goods, or final sale items may not be eligible for return.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at info@fantopix.com or call (956) 524-5072 with your order number and reason for return. We will guide you through the process and provide the return shipping address.

3. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 7-10 business days.

  • Shipping costs are non-refundable unless the return is due to our error or defective products.

4. Exchanges

If you wish to exchange an item, please follow the return process above and place a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@fantopix.com or (956) 524-5072. We will arrange for a replacement or refund as quickly as possible.