Shipment Policy

Effective Date: January 11, 2025

At Vavtopix, we strive to deliver your orders in a timely and efficient manner. Our Shipment Policy outlines the process, shipping options, costs, and delivery times to ensure a smooth experience when receiving your purchases. By placing an order with us, you agree to the terms outlined below.

1. Shipping Locations

We currently offer shipping within the United States and internationally to select countries. If you are outside of the United States, please check our checkout page to see if we can deliver to your country.

2. Processing Time

  • All orders are typically processed within 2-5 business days after your order is placed, excluding weekends and holidays.
  • Orders are processed once payment is confirmed, and you will receive an email confirmation once your order is shipped.

Please note that processing times may vary during peak seasons, such as holidays or sales events. We recommend ordering early to ensure timely delivery.

3. Shipping Methods and Delivery Times

We offer a range of shipping methods to meet your needs:

  • Standard Shipping:

    • Delivery Time: Typically 5-7 business days
    • Cost: Calculated at checkout based on your location and order size

  • Expedited Shipping:

    • Delivery Time: Typically 2-3 business days
    • Cost: Calculated at checkout based on your location and order size

  • International Shipping:

    • Delivery Time: Varies by destination (typically 7-21 business days)
    • Cost: Calculated at checkout based on the destination and order size

Once your order ships, you will receive a tracking number via email so you can monitor the status of your delivery. Shipping times may vary depending on the carrier and your location.

4. Shipping Costs

  • Domestic Orders: Shipping costs are calculated at checkout based on the size, weight, and destination of your order. You will be able to view the shipping cost before completing your purchase.
  • International Orders: International shipping fees will also be calculated at checkout, and you will be responsible for any customs duties or taxes imposed by your country.

Please note that shipping costs are non-refundable, even in the case of returns or exchanges.

5. Shipping Restrictions

  • P.O. Boxes: We cannot ship to P.O. Boxes or APO/FPO addresses for international orders.
  • Undeliverable Packages: If a package is returned to us due to an incorrect address or if the package is unclaimed, you will be responsible for any additional shipping costs incurred to re-ship the package.

6. Order Tracking

After your order has been shipped, you will receive a tracking number via email. You can use this tracking number to follow the progress of your shipment directly on the carrier’s website.

Please allow up to 24 hours for the tracking information to update after receiving the tracking number.

7. Delays and Issues with Delivery

While we do our best to ensure timely delivery, certain factors can cause delays, such as:

  • Weather-related disruptions
  • Carrier delays
  • High demand during holidays or sales events

If there are significant delays or issues with your shipment, please contact us at info@vavtopix.com or call +1 408-200-6416, and we will work with you and the shipping carrier to resolve the issue.

8. Shipping Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. If there is an error in the shipping address (e.g., incorrect zip code or missing apartment number), Vavtopix is not responsible for delays or misdelivery caused by the incorrect information provided.

If you realize that you made an error with the shipping address, please contact us immediately at info@vavtopix.com to make corrections before your order is shipped.

9. International Duties and Taxes

For international orders, the recipient is responsible for any customs duties, taxes, or import fees that may be assessed by the destination country. These charges are not included in the shipping costs at checkout and are the responsibility of the customer.

Please check with your local customs office for more information regarding duties and taxes before placing an international order.

10. Lost or Damaged Shipments

  • Lost Shipments: If your package is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.

  • Damaged Shipments: If your item arrives damaged, please contact us within 7 days of receiving your order. We may request photos of the damage and will offer a replacement or refund once we assess the situation.

11. Changes to Shipping Policy

Vavtopix reserves the right to modify this Shipment Policy at any time. Any updates or changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed.

12. Contact Information

If you have any questions or concerns regarding our shipment process, shipping costs, or need assistance with your order, please reach out to us:

We are here to help and ensure a smooth shopping experience with Vavtopix!

By making a purchase from Vavtopix, you acknowledge that you have read and agree to this Shipment Policy. Thank you for choosing us!